Orders & Shipping

How to track my order

Find your tracking number and monitor delivery status in real-time.

3 min

How long does shipping take?

Standard delivery is 7-15 business days. Processing takes 2-3 business days before shipping.

4 min

Order processing times explained

Orders are processed in 2-3 business days. Allow extra time during holidays and sales.

3 min

What to do if my order hasn't arrived

Check tracking, wait for delivery window, then contact support if still not received.

4 min

My tracking hasn't updated

Allow 72 hours for tracking to go live. Contact us if no update after 6 business days.

3 min

Can I change my shipping address?

Contact us immediately after ordering. Changes may not be possible once shipped.

2 min

How to cancel an order

Request cancellation before processing. Once shipped, you'll need to return the item.

3 min

Can I modify my order after placing it?

Contact support quickly to change items, sizes, or quantities before processing begins.

2 min

International shipping information

Customs delays are not our responsibility. Duties and taxes may apply to your order.

5 min

Missed delivery attempt

Check for a notice card. Your package may be at a local pickup point or rescheduled.

2 min

I didn't receive order confirmation

Check your spam folder. If payment was taken, your order was likely placed successfully.

2 min

Why was my order split into multiple shipments?

Items may ship from different warehouses. You'll receive separate tracking for each package.

2 min

I received the wrong item

Contact us with photos of the item received. We'll send the correct item or issue a refund.

3 min