Seeing two charges for the same order can be alarming, but in most cases, one of them is just a temporary authorization hold – not an actual charge. Let us explain what's happening and what to do.
✓ Good news: In 95% of cases, duplicate charges are temporary authorization holds that disappear automatically within 3-5 business days.
What is an Authorization Hold?
When you make a purchase online, your bank places a temporary "hold" on the funds to verify the card is valid and has sufficient balance. This hold may appear as a pending charge on your statement.
Sometimes, if there was an issue during checkout (like a page refresh or clicking "Pay" twice), multiple authorization holds can be created. However, only one actual charge will be processed.
How to Identify a Duplicate Charge
Check your bank statement for these clues:
- Pending vs. Posted: Authorization holds show as "pending" while actual charges show as "posted" or "completed".
- Same amount: Duplicate authorizations will be for the exact same amount as your order.
- Same date: They typically appear on the same date as your purchase.
💡 You can confirm your actual charge by checking your order confirmation email. You should only have been charged once for the amount shown.
What to Do: Wait 3-5 Business Days
In most cases, you don't need to do anything. Authorization holds are automatically released by your bank within 3-5 business days. The pending charge will simply disappear from your statement.
⚠️ Do not contact your bank to dispute the charge during this waiting period, as this could delay the automatic release of the hold.
Still Seeing Two Charges After 5 Days?
If both charges are still showing as "posted" (not pending) after 5 business days, please contact our support team with:
- Your order number
- A screenshot of your bank statement showing both charges
- The dates and exact amounts of both charges
We will investigate immediately and issue a refund for any duplicate charge within 24-48 hours.
How to Prevent Duplicate Charges
- Wait for the payment page to fully load before clicking "Pay"
- Only click the payment button once, even if it seems slow
- Don't refresh the page during payment processing
- Wait for the order confirmation page before navigating away