Wondering when you'll get your money back or who pays for return shipping? This article covers everything about refund timelines and return costs.
Refund Timeline
Once we receive your returned item, here's what to expect:
| Step | Timeframe |
|---|---|
| Return received & inspected | 1-3 business days |
| Refund processed | 1-2 business days |
| Refund appears in your account | 3-5 business days |
| Total estimated time | 5-10 business days |
💳 Refunds are issued to your original payment method. Credit card refunds may take additional time depending on your bank's processing speed.
Who Pays for Return Shipping?
Return shipping costs depend on the reason for your return:
For damaged items, defective items, or if we sent the wrong product. We'll provide a prepaid return label.
For change of mind, wrong size ordered, or if you simply don't want the item anymore. Exchanges also require customer-paid return shipping.
When We Cover Return Shipping
- Damaged items: Product arrived with visible damage, tears, or defects
- Faulty items: Item doesn't work as described or has manufacturing issues
- Wrong item: You received a different product than what you ordered
- Wrong size sent: The size doesn't match your order (not sizing preference)
When You Pay Return Shipping
- Change of mind: You no longer want the item
- Wrong size ordered: You ordered the wrong size by mistake
- Exchanges: Swapping for a different size or color
- Style preference: Item doesn't suit your taste or style
📧 You'll receive an email notification when your refund has been processed. If you haven't received your refund within 14 days after we confirmed receipt of your return, please contact us.
Check Your Refund Status
We'll send email updates at each step of the refund process:
- When we receive your return
- When your refund is approved
- When your refund is processed
If you haven't received any updates within 14 days of sending your return, contact our support team with your tracking number.