We're sorry to hear your item arrived damaged. Our 90-day quality guarantee covers all damaged, defective, or faulty items. We'll make it right with a refund, replacement, or exchange – your choice.
✅ We cover return shipping costs for all confirmed damaged or defective items. You won't pay anything to send it back.
How to Report a Damaged Item
Photograph the damaged item and packaging clearly. Include close-ups of any defects, tears, or broken parts.
Submit a request through our contact portal with your order number and the photos. The sooner you report it, the faster we can help.
Once we confirm the damage, you can choose: full refund, free replacement, or exchange for a different item.
We'll provide a prepaid return label. In some cases, you may keep the item – we'll let you know.
Your Resolution Options
- Full refund: Get your money back to your original payment method within 5-10 business days.
- Free replacement: We'll send a new item at no extra cost, with expedited shipping when possible.
- Exchange: Swap for a different size, color, or product of equal value.
⏰ Please report damaged items within 7 days of delivery for fastest resolution. Our 90-day quality guarantee still applies after 7 days, but earlier reporting helps us process your claim faster.
Information We Need
To process your claim quickly, please provide:
- Your order number
- Clear photos showing the damage
- Brief description of the issue
- Your preferred resolution (refund, replacement, or exchange)
Our 90-Day Quality Guarantee
All our products are covered by a 90-day quality guarantee from the delivery date. If your item is damaged, defective, or faulty in any way, we'll provide a full refund, free replacement, or exchange – and we cover the return shipping costs.