SMS Terms of Service

1. SMS Program Description

ShopCare's SMS program provides subscribers with text message notifications and updates related to their customer service inquiries, orders, and exclusive promotional offers.

Program Name

ShopCare SMS Alerts

Types of Messages

By subscribing to our SMS program, you may receive the following types of messages:

• Customer Service Responses: Replies to missed calls, support inquiries, and service requests
• Support Ticket Updates: Status updates on your open support tickets
• Order Notifications: Order confirmations, shipping updates, and delivery notifications
• Account Updates: Important account-related information and security notifications
• Promotional Offers: Exclusive deals, discounts, and special offers (sent occasionally)

2. Message Frequency

Message frequency varies based on your activity and interaction with our services:

• Customer service and support messages are sent as needed when you contact us or we need to follow up
• Order-related messages are sent based on your order status changes
• Promotional messages are typically sent 1-4 times per month

You may receive multiple messages per week during active support cases or order fulfillment.

3. How to Opt-In

You can opt-in to receive SMS messages from ShopCare through any of the following methods:

• Website Signup: Complete the SMS signup form at shopcare.co/sms-signup
• Text Keyword: Send START, JOIN, YES, SUBSCRIBE, OPTIN, or UNSTOP to our support number
• Customer Support: Request SMS notifications during a support interaction

4. How to Opt-Out

You can stop receiving SMS messages at any time by using any of these methods:

• Reply STOP, OPTOUT, CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, or STOPALL to any message
• Contact our support team and request to be removed from SMS communications
• Update your communication preferences in your account settings

Opt-Out Confirmation

After opting out, you will receive a final confirmation message:

"You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe."

5. Help and Support

For assistance with our SMS program:

• Reply HELP or INFO to any message to receive help information
• Contact our support team at [email protected]
• Visit our Help Center at shopcare.co/help

Help Message

When you reply HELP, you will receive:

"Reply STOP to unsubscribe. Msg&Data Rates May Apply. For support: [email protected]"

6. Message and Data Rates

Message and data rates may apply. Standard messaging rates from your mobile carrier will apply to all SMS messages sent and received. ShopCare does not charge any fees for SMS messages, but your mobile carrier may charge you for sending and receiving text messages according to your plan.

Please check with your mobile carrier for details about your messaging plan and any applicable charges.

7. Supported Carriers

Our SMS program is available on all major US carriers including:

• AT&T, T-Mobile, Verizon, Sprint
• Boost, Cricket, Metro PCS, U.S. Cellular, Virgin Mobile
• And many other carriers

Coverage and service may vary by carrier. T-Mobile is not liable for delayed or undelivered messages.

8. Privacy and Data Usage

Your privacy is important to us. Information collected through our SMS program is governed by our Privacy Policy.

What We Collect

• Your mobile phone number
• Your consent status (opt-in/opt-out)
• Message delivery status
• Any information you provide in reply messages

How We Use Your Information

• To send you the SMS messages you've requested
• To respond to your customer service inquiries
• To improve our SMS program and services
• To comply with legal obligations

Sharing Your Information

We do NOT sell, rent, or share your mobile phone number with third parties for their marketing purposes. We only share your information with service providers (such as SMS delivery platforms) who are contractually obligated to use it solely for delivering messages on our behalf.

9. Eligibility

To participate in our SMS program, you must:

• Be at least 18 years old (or have parental consent)
• Have a valid US mobile phone number capable of receiving SMS messages
• Be the account holder or have authorization to receive messages on the mobile number provided

10. Disclaimer and Limitation of Liability

ShopCare, mobile carriers, and service providers are not liable for:

• Delayed or undelivered messages
• Messages sent to an incorrect number due to user error
• Carrier technical issues or network failures
• Messages filtered as spam by your device or carrier

11. Program Changes and Termination

ShopCare reserves the right to:

• Modify or terminate the SMS program at any time
• Change message frequency or content types
• Update these terms with reasonable notice

Material changes will be communicated via SMS or email. Your continued participation after changes constitutes acceptance of the updated terms.

12. Legal Compliance

Our SMS program complies with:

• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• CTIA Messaging Principles and Best Practices
• Mobile Marketing Association (MMA) Guidelines

13. Contact Information

For questions about our SMS program or these terms:

• Email: [email protected]
• Phone: 1-800-XXX-XXXX
• Support Portal: Submit a Request
• SMS Support: Reply HELP to any message