We strive to provide timely support to all our customers. Here's what you can expect when you reach out to us.
Support Hours
Our customer support team is available during the following hours:
| Day | Hours (EST) |
|---|---|
| Monday | 9:00 AM - 6:00 PM |
| Tuesday | 9:00 AM - 6:00 PM |
| Wednesday | 9:00 AM - 6:00 PM |
| Thursday | 9:00 AM - 6:00 PM |
| Friday | 9:00 AM - 6:00 PM |
| Saturday | Limited Support |
| Sunday | Closed |
💡 You can submit a support request anytime, 24/7. We'll respond during the next available business day if submitted outside of business hours.
Expected Response Times
We work hard to respond to all inquiries as quickly as possible:
24-48h
Standard Inquiries
General questions, product info
24h
Order Issues
Tracking, delivery problems
24-72h
Returns & Refunds
Return requests, refund inquiries
48-72h
Complex Cases
Investigations, special requests
Peak Periods
During busy periods, response times may be longer than usual. This typically occurs during:
- Major holidays (Christmas, Black Friday, etc.)
- Sale events and promotions
- Beginning and end of each month
We appreciate your patience during these times and assure you that every inquiry is important to us.
Tips for Faster Responses
- Include your order number in all communications
- Be specific about your question or issue
- Attach photos if reporting product issues
- Check your spam folder for our response
- Use the Help Center for instant answers to common questions