Product Issues
Damaged, wrong, or defective items
6 articles
My item arrived damaged
Report damaged items within 90 days. We'll provide a refund, replacement, or exchange.
3 minI received the wrong item
Contact us with photos of the item received. We'll send the correct item or issue a refund.
3 minMy item is defective or faulty
90-day quality guarantee covers defects. We cover return shipping for confirmed faulty items.
4 minItem missing from my order
Check if your order was split into multiple shipments. Contact us if item is still missing.
3 minItem doesn't match the description
If your item differs significantly from the listing, you may be eligible for a return or refund.
3 minHow to report a product issue
Submit a request with photos and order details. We'll respond within 24-48 hours.
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