Refunds & Payments
Request refunds, payment issues, billing
How to request a refund
Submit a refund request through our contact portal. Include your order number and reason.
3 minRefund policy explained
90-day quality guarantee for damaged/faulty items. Exchanges for non-quality issues. Partial refunds available.
4 minWhen will I receive my refund?
Refunds are processed in 5-10 business days. Check your email for confirmation or contact your bank.
3 minMy payment was declined
Check card details, available funds, and try again. Contact your bank if the issue persists.
3 minI was charged twice
Duplicate charges are often pending authorizations that will disappear. Contact us if they don't.
2 minAccepted payment methods
We accept Visa, Mastercard, American Express, PayPal, and other secure payment options.
2 minMy discount code isn't working
Check expiry date, minimum order value, and eligible products. Some codes can't be combined.
2 minHow to get an invoice
Your invoice is attached to your order confirmation email. Contact us if you need a copy.
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