If you're not satisfied with your order or received a damaged/faulty item, you can request a refund within our 90-day quality guarantee period. Follow the steps below to submit your request.
✅ We offer a 90-day quality guarantee. For damaged or faulty items, we cover return shipping costs and provide a full refund, replacement, or exchange.
Am I Eligible for a Refund?
You may be eligible for a refund if:
- Damaged items: Your item arrived damaged or broken
- Faulty items: The product doesn't work as described
- Wrong item: You received a different item than ordered
- Quality issues: The item has manufacturing defects
For non-quality issues (changed your mind, wrong size ordered), exchanges are available within 90 days. Customer pays return shipping in these cases.
How to Submit a Refund Request
Have your order number, email address, and photos of the issue ready (for damaged/faulty items).
Submit a request through our contact portal or email us with your order details and reason for refund.
Our team will review your request within 1-2 business days and respond with next steps.
For confirmed faulty items, we'll provide a prepaid return label. Ship the item back in its original condition.
Once we receive and inspect the return, your refund will be processed within 5-10 business days.
Information We Need
To process your refund quickly, please provide:
- Order number (found in your confirmation email)
- Email address used for the order
- Reason for refund request
- Photos showing the damage or defect (if applicable)
- Your preferred resolution (refund, replacement, or exchange)
⚠️ Items must be in brand new condition as received. Used, washed, or altered items may not be eligible for a refund.
Non-Returnable Items
For hygiene reasons, the following items cannot be returned:
- Panties and underwear
- Socks
- Bra pads and inserts
- Shapewear
Exception: If these items arrive damaged, defective, or are the wrong item, we will provide a refund or replacement.