For health and hygiene reasons, certain items cannot be returned or exchanged once opened or worn. Please check this list before ordering to ensure you're happy with your purchase.
Non-Returnable Items
The following items cannot be returned for hygiene reasons:
All underwear, briefs, thongs, and intimate wear
All socks, stockings, tights, and leg wear
Removable bra pads, nipple covers, and inserts
Body shapers, corsets, and compression garments
✅ Exception: If any of these items arrive damaged, defective, or are the wrong item, you ARE eligible for a full refund or replacement. Our quality guarantee still applies!
When You CAN Return These Items
Even non-returnable items can be returned if:
- Item is damaged: Arrived with tears, holes, stains, or other damage
- Item is defective: Manufacturing defects, broken parts, or quality issues
- Wrong item received: You received a different item than what you ordered
- Wrong size sent: The size label doesn't match what you ordered
📸 To claim a defective hygiene item, please contact us with photos of the issue and your order number. We'll process your refund or send a replacement quickly.
Tips Before You Order
- Check the size guide: Review measurements carefully before ordering intimate items
- Read product descriptions: Ensure the item meets your expectations
- Contact us if unsure: Our team can help with sizing questions before you buy
All Other Items
Items not listed above can be returned within 90 days of delivery, as long as they are in brand new, unworn condition with original tags attached. See our full return policy for details.