We strive to accurately represent all products on our website. If you've received an item that significantly differs from the product description or images, we're here to help make it right.
đź“‹ If your item significantly differs from the product listing, you may be eligible for a refund or exchange within 90 days of delivery.
What Qualifies as "Not as Described"?
An item is considered not as described when there are significant differences from the listing, such as:
- Different material than stated (e.g., polyester instead of cotton)
- Significantly different size or dimensions than listed
- Missing features that were advertised
- Different functionality than described
- Pattern or design substantially different from images
Examples
âś… Valid Claims
• Ordered a leather wallet, received a faux leather one
• Dress listed as "midi length" but arrived as mini length
• Product advertised with 5 pockets but only has 3
❌ Not Valid Claims
• Color appears slightly different than on screen (monitor variations)
• Minor styling differences that don't affect function
• Changed your mind about the style or fit
đź’ˇ Please note that slight color variations may occur due to different screen settings and lighting conditions. This is not considered a mismatch.
How to Report the Issue
If your item doesn't match the description, follow these steps:
Take a screenshot of the original product listing showing the description or feature that differs from what you received.
Take clear photos of the item you received, highlighting the differences from the listing.
Submit a request with your order number, the screenshots, and a clear explanation of how the item differs.
Our team will compare your evidence with the listing and respond within 24-48 hours.
Available Solutions
If we confirm the item doesn't match the description, you can choose from:
- Full refund: Receive your money back to the original payment method
- Exchange: Swap for a different item if the original is unavailable
- Partial refund: Keep the item with a partial refund for the discrepancy
Return Process
If a return is required:
- Items must be in brand new condition as received
- Keep all original packaging and tags
- We'll provide return instructions after approving your claim
- For confirmed description mismatches, we cover return shipping costs
Important Timeframes
- 90-day window: Report within 90 days of delivery
- 24-48 hours: Typical response time from our team
- 5-7 business days: Refund processing time after approval