If the delivery courier attempted to deliver your package but no one was available to receive it, don't worry! There are several options to ensure you still receive your order.
📬 Most carriers will make 2-3 delivery attempts before holding your package at a local facility or returning it to sender. Check your tracking for specific details.
What Happens After a Missed Delivery?
When a delivery attempt fails, the carrier will typically:
- Leave a "Sorry we missed you" notice at your door with instructions
- Update your tracking status to "Delivery attempted"
- Schedule another delivery attempt for the next business day
- Hold the package at a local post office or collection point after multiple failed attempts
Your Options After a Missed Delivery
Most carriers will automatically reattempt delivery on the next business day. Make sure someone is available to receive the package.
Visit the carrier's website using your tracking number to reschedule delivery for a date and time that works for you.
If your package is being held, you can collect it in person. Bring a valid ID and your tracking number or delivery notice.
Some carriers allow you to authorize delivery to a neighbor or a safe location (e.g., behind a gate, in a mailroom).
How Long Will They Hold My Package?
The holding period varies by carrier:
- Post offices: Usually 7-14 days
- Private carriers (UPS, FedEx, DHL): 5-10 business days
- Local collection points: Varies, typically 7-10 days
⚠️ If your package is not collected within the holding period, it may be returned to us. If this happens, please contact our support team to arrange reshipment (additional shipping fees may apply).
Tips to Prevent Missed Deliveries
- Provide accurate delivery instructions when ordering (e.g., "leave at door", "ring doorbell twice")
- Include apartment/unit numbers and access codes if applicable
- Track your package and plan to be home on the expected delivery day
- Consider using a delivery address where someone is always available (workplace, family member)
- Sign up for carrier notifications to get real-time delivery updates
Need Help With a Missed Delivery?
If you're having trouble rescheduling with the carrier or your package was returned to sender, please contact our support team. We'll help you arrange a redelivery or refund depending on your preference.