Whether you've received a damaged, defective, or wrong item, our support team is here to help. Follow this guide to report your issue quickly and get a fast resolution.
⏱️ Most issues are resolved within 24-48 hours. Having your order number and photos ready will speed up the process.
Before You Report
Gather the following information to help us resolve your issue quickly:
How to Submit Your Report
Click the "Submit Request" button in the navigation or the button at the bottom of this page.
Choose the option that best describes your problem: Damaged Item, Wrong Item, Defective Item, or Missing Item.
Provide your order number and the email address used when placing the order.
Attach clear photos showing the issue. You can upload up to 5 images.
Write a brief description of the problem. Include any relevant details that might help us understand the issue.
Click Submit. You'll receive a confirmation email with a ticket number. We'll respond within 24-48 hours.
What Happens After You Report
- Confirmation email: You'll immediately receive an email confirming we received your request.
- Review: Our team reviews your case and photos within 24-48 hours.
- Resolution: We'll contact you with a solution—replacement, refund, or exchange options.
- Follow-up: If we need more information, we'll email you with specific questions.
📅 Report issues within 90 days of delivery to be eligible for our quality guarantee. For best results, report as soon as you discover the problem.
Tips for Faster Resolution
- Take photos in good lighting so the issue is clearly visible
- Include multiple angles if the damage or defect is complex
- Keep the original packaging until your issue is resolved
- Check your spam folder for our response emails
- Reply to our emails directly to keep all communication in one thread