We're sorry to hear your item arrived damaged. We take quality seriously and want to make this right for you. This guide explains how to report damage and what solutions we offer.
✅ You have 90 days from the delivery date to report damaged items. We offer refund, replacement, or exchange for all confirmed damage cases.
What Qualifies as Damaged?
We consider an item damaged if it has:
- Visible physical damage (cracks, dents, tears, scratches)
- Broken or missing parts
- Damage to packaging that affected the product
- Water damage or staining
- Manufacturing defects visible upon arrival
How to Report Damaged Items
Follow these steps to report your damaged item:
Photograph the damage from multiple angles. Include photos of the packaging if it was also damaged.
Have your order number and the specific item name ready. This helps us locate your order quickly.
Contact us through our support portal with your photos, order number, and a description of the damage.
We'll review your case and respond within 24-48 hours with a resolution.
Available Solutions
Once we confirm the damage, you can choose from:
- Full refund: We'll refund the item price to your original payment method.
- Replacement: We'll send a new item at no additional cost.
- Exchange: You can choose a different item of equal value.
📦 We cover return shipping costs for confirmed damaged items. You won't pay anything to send the item back.
Important Timeframes
- 90-day window: Report damage within 90 days of delivery date
- 24-48 hours: Our typical response time to damage reports
- 5-7 business days: Refund processing time after approval
⚠️ Keep the damaged item and all packaging until your case is resolved. We may request additional photos or information.
Tips for a Faster Resolution
- Take photos immediately upon receiving the damaged item
- Include your order number in all communications
- Describe the damage clearly and specifically
- Respond promptly if we request additional information