We want you to be completely satisfied with your purchase. That's why we offer a comprehensive 90-day return policy that covers quality issues, exchanges, and more.
✨ Our 90-Day Quality Guarantee: If your item is damaged, faulty, or defective, you're eligible for a full refund, replacement, or exchange — and we cover the return shipping costs.
90-Day Quality Guarantee
We stand behind the quality of our products. If you receive a damaged, faulty, or defective item within 90 days of delivery, you have the following options:
💰 Full Refund
Get your money back to your original payment method.
🔄 Replacement
Receive the same item as a free replacement.
↔️ Exchange
Swap for a different size, color, or style.
For confirmed faulty items, we cover the return shipping costs. You won't pay anything to send it back.
Exchanges for Non-Quality Issues
Changed your mind about the size or color? No problem! You can exchange items within 90 days of delivery, subject to the following conditions:
- Items must be in brand new condition — unworn, unwashed, with original tags attached
- Customer pays return shipping costs for change-of-mind exchanges
- Exchange is subject to availability of the replacement item
Non-Returnable Items
For hygiene reasons, the following items cannot be returned or exchanged:
- Panties and underwear
- Socks and hosiery
- Inner-wear and bra pads
- Shapewear and bodysuits
⚠️ Exception: If any hygiene item arrives damaged, defective, or is the wrong item, we will provide a refund or replacement. Contact us with photos of the issue.
Return Conditions
To be eligible for a return or exchange, please ensure:
- The item is within 90 days of delivery date
- The item is in brand new condition as received
- Original tags and packaging are intact (where applicable)
- You initiate the return through our contact portal
How to Start a Return
Ready to return or exchange an item? Here's what to do:
- Contact us through our support portal with your order number
- Describe the issue and include photos if the item is damaged/faulty
- Wait for our response — we'll email you with return instructions and status updates