Ready to return an item? We've made the process as simple as possible. Follow the steps below to start your return, and we'll guide you through the rest.
📋 Before you begin: Make sure your item is within 90 days of delivery and in brand new condition. Have your order number ready — you'll find it in your order confirmation email.
Step-by-Step Return Process
Contact Our Support Team
Visit our contact portal or click the "Submit Request" button. Select "Return or Exchange" as your inquiry type.
Provide Order Details
Include your order number, the item(s) you want to return, and the reason for your return (e.g., wrong size, damaged, changed mind).
Attach Photos (If Applicable)
For damaged or faulty items, please attach clear photos showing the issue. This helps us process your request faster.
Wait for Our Response
We'll review your request and email you within 24-48 hours with return instructions, including the return address and any shipping labels if applicable.
Ship Your Return
Pack the item securely in its original packaging (if possible) and ship it to the address provided. Keep your tracking number!
Return Checklist
Before sending your return, make sure you have:
After You Ship
Once you've shipped your return:
- Keep your shipping receipt and tracking number
- You'll receive an email confirmation when we receive your return
- Refunds are processed within 5-10 business days of receipt
- For exchanges, your new item will ship once we receive the return
⚠️ Important: Returns sent without prior authorization may not be accepted. Always contact us first to receive return instructions.
Return Shipping Costs
Who pays for return shipping depends on the reason:
- Damaged/Faulty/Wrong Item: We cover return shipping costs
- Change of mind/Size exchange: Customer pays return shipping